There has been a lot of communication and movement on shipping notifications AND responses for Customer Service. I truly believe LaLa got folks together, and things are falling in line accordingly.
If you haven't received a response by sending and email directly, try the website contact option.
It's coming...
P.S. I said all of that to say that I have received 4 of many orders over the past 3.5 weeks. And I believe a change in my mindset and what I posted above worked in my favor. #thatisall