I placed an order eaely this morn and the money came out of my PayPal account, but I never received an email confirmation. Has this ever happened to anyone before?
I’ve been wondering if this has happened to anyone else, I usually get an email with my order number but not this time. And I haven’t received a response to my email from the customer service team either.
Same with me. My orders and status do show up under my profile orders but no email. I am new and I heard so many great things about the candles but seeing things that worry me regarding orders and customer service.
I don't think that I have ever gotten a confirmation email but I have received all of my candles with the exception of ones that were replacement for errors.
And the fed ex app doesn't work for me. I am not sure why.
Usually they link to my wix order review, but I ordered through the website. I don't see the order number that's why I was curious.
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Unknown member
Oct 02, 2020
You know you’ll get your package. I do strongly suggest making a free FedEx account.Every time a shipment is detected by the system with your name on it, you’ll get an email telling you its status.
Maybe email her? Shes really good at getting back to people. She just did a huge transition to a fulfilment center that's going to be beneficial to us all on the long run.. So maybe that's why you didn't receive an email... I would email her just to confirm.. But if your money was deducted your order was placed 💫🌟✨❤ blessed be on this beautiful friday
1
Unknown member
Oct 02, 2020
I did the same. I don’t think the emails are being sent, just a confirmation via PayPal. Creat a FedEx account so you can have any package that passes through their system and it has your name on it come as a notification. That’s what I did.
I’ve been wondering if this has happened to anyone else, I usually get an email with my order number but not this time. And I haven’t received a response to my email from the customer service team either.
Glad I saw this. I got alarmed because I normally get the order # in an email. This time there was only the PayPal receipt.
Same with me. My orders and status do show up under my profile orders but no email. I am new and I heard so many great things about the candles but seeing things that worry me regarding orders and customer service.
I ordered y'all....I'm super excited I haven't placed an order since july
Yes no email for me either but I know it’s coming
I don't think that I have ever gotten a confirmation email but I have received all of my candles with the exception of ones that were replacement for errors.
And the fed ex app doesn't work for me. I am not sure why.
You know you’ll get your package. I do strongly suggest making a free FedEx account. Every time a shipment is detected by the system with your name on it, you’ll get an email telling you its status.
Thank you both. I will save the PayPal email as confirmation.
Maybe email her? Shes really good at getting back to people. She just did a huge transition to a fulfilment center that's going to be beneficial to us all on the long run.. So maybe that's why you didn't receive an email... I would email her just to confirm.. But if your money was deducted your order was placed 💫🌟✨❤ blessed be on this beautiful friday
I did the same. I don’t think the emails are being sent, just a confirmation via PayPal. Creat a FedEx account so you can have any package that passes through their system and it has your name on it come as a notification. That’s what I did.