Hey so my sister ordered on Oct. 2 but never received a confirmation email or any tracking info. She tried contacting her customer service email 5 days ago but got no response. Does anyone know how I can get through to someone?
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I got mine....it takes a little bit but with the new fulfillment you might not get an email Sign up for fedex alerts....
Once she sends them to the post office, you have to wait until the post office prints the shipping label for delivery and then you'll get your notification via email, then you can sign up for tracking but their are delays with the post office especially with it being around elections time. Be patient it will definitely come. Plus y'all are in at a good time if they are pushing orders this fast because with so many orders and even with her team working around the clock, orders wouldn't go out this fast and I've been ordering since April. Your candles will definitely come.
Okay thanks
I was going to contact FedEx to see how I can get notifications. I signed up for it but I get nothing from them.
That’s true! Try to email her and add URGENT! and hope she can check on it when she can.
Where you order from here @Christine are her IG page
I never got email saying my order was on the way and I still received it I’m two weeks. The only thing is be patient and it will come.
Lala said it’s already been sent out or they are being help in customs.
I’ve never gotten a confirmation when I first ordered and I haven’t gotten one with my new orders but they all show up. You can monitor in your orders to see if they are shipped and then track the package. 🤷🏽♀️
Mines from the 1st has been showing as awaiting shipment since last week but the souffles from the 4th I received. 🤷🏽♀️ Not sure how shipping is done.
Same boat the 4th
People ordered a day later and still got theirs
In the same boat. I know it isn't what you want to hear but just be patient, it'll come. I placed an order on the 6th as well and I received that one while waiting on the order from the 2nd. All I'm saying is, it's not lost, it isn't messed up, it'll arrive at the absolute perfect time.
I'm in the same position Beyond frustrated