Update: I originally posted this at the beginning of the month and STILL have not heard anything back! This is absolutely ridiculous! For the price that we pay and energy that we all put out I should hear SOMETHING back! I mean, come on!!! Ive also tried the chat three times over the last few weeks at different times of the day and cant get any response. This is absolutely fucking ridiculous!
Instead of writing the whole thing out again I'll just copy the information I included in the email I sent today. I need help and answers! I stated that Im a long term customer because I know that Lalas stuff is legit and felt confident ordering from her multiple times (even though it was hard for me to afford) but Im so frustrated now. I need to get this stuff going instead of haveing $150 worth of good smelling candles in my cabinet.
Hello,
I am responding to this email as well as sending one through the site. I still have not received a response to this issue about my body souffle and now seem to have a possibly wrongly packaged candle and Im not sure how to use it.
I have a Sire candle that seems to be fine however according to instruction book there shouldn't be herbs in it if there is a seal however there is a seal, herbs and glitter. Im confused by that. It is also listed differently than the "4th Pentacle of Jupiter" candle on the site as well. Being that one is spelled and one is conjure however these seem to be combined in my order.
Also the one I originally wanted to send the email about is my Good Fortune candle. It says "good fortune" on the sticker on top of the box but has a "1st Pentacle of Mercury" seal on the front, which according to the site is Magnetism. It has herbs and glitter as well. The "good fortune" candle on the site is listed as a spelled candle and is supposed to come with oil and adventurine (mine came with neither but with frankincense and charcoal).
The instruction booklet is very confusing because both of these candles seem to be either of the options of spelled and conjure as both have the Circle of God, spirit Seals and herbs (it specifically says in the booklet that the conjure candles "will NOT have herbs in it".
Im a long term customer of yours, I even have a glass Eriss Prosper jar that I keep in my bathroom, and have purchased quite a few candles and Im really disappointed in my recent purchases. Im so happy for your success but it seems as each order has come lacking youve gotten busier and as Ive placed them. My last email was sent in December and Ive never gotten a response. I really need to get these spells going as soon as I possibly can as Im a single mom of four trying to get a business of my own started while at home with my 16 month old and was excited and trusting when I placed my orders with you.
I really hope to hear from someone soon. Thank you, My Name
Put URGENT in the subject line
You must of gotten the layer candles which is both spelled layered with conjured which in this case they do have glitter and herbs.. it comes with a seal bc of the conjure.. it's not the site now bc she usually only sells them during sales..
I have plenty of candles that are layered and they have a label ontop and one either on the bottom or side they also come with a seal for the conjure part..
You chant for spelled then conjure as per the site
Hi, What’s wrong with your soufflé? Did you receive a different soufflé from the one you ordered? If so, maybe cite the order number and date. For example; “Hello, On January 1st, 2022, I placed an order for the Guardian soufflé. Order number #1234567 On January 27th, 2022, my order arrived. There was a mistake. I received the Lust soufflé. I’m writing to ask you to send me the Guardian soufflé.” Sometimes citing the order number and order date can really expedite a response because you’ve given the agent all applicable information they may need to initiate a resolution. Next Issue: Candle Confusion “... and now seem to have a possibly wrongly packaged candle and Im not sure how to use it.” Is this “... possibly wrongly packaged candle...” the same candle as the Sire candle introduced in the next paragraph? I’m totally just guessing here but maybe you have a Layers candle. *Layered Wealth* is 4th Pentacle of Jupiter combined with Sire. If you have this candle, you chant first, then conjure. You do the chant for Sire first, then you follow the directions in the book for a conjure candle. There is also a Layers candle available on the website, which is *Layers Magnetism* which is a combination of the 1st Pentacle of Mercury and Good Fortune. To use this candle, you chant first for Good Fortune, then follow the directions in the book to conjure. The candles which have seals and herbs are from the Layers collection. These candles from the Layers collection are special. They allow the conjurer/spell caster to maximize their efforts by utilizing both spelled and conjured remedies in one candle. Personally I would use the Layers candles you received- Especially if you need to get the magic going asap. ❤️✨♥️🙏🕯
Today is Sunday and may not be answered today.
I have always received a reply and corrections regarding order mishaps.
Yep. That the one I emailed.
orderissues@theconjure.com is the email used regarding any order concerns.
Do you know what the new address is? I used the one from the site. I hope your right and its been updated because I sent this today from the site again.
you probably emailed the old address, they respond quickly